Return Policy

Returns
In case you would like to return our products, here is our policy on returns:

 

1. Products that are eligible for return can be returned within 7 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.

2. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing. Products other than Lehengas sold under "Sale" and other promotional offers are strictly not eligible for returns. Any customized product is also not eligible for return.
Any product shipped Internationally is non returnable.

3. Also, as our Disclaimer mentions, there may be slight variations in the colours of fabrics, dyes, prints, embroideries and weaving of the actual product and image you see on your monitor. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, colour settings and capabilities of computer monitors.

4. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product. You must email us about any damaged items in your shipment within 48 hours of receiving your order.

5. For authorization of return of your product please mail to us at buyatbanarasee@gmail.com mentioning the following,

a) Order Number
b) Your Name
c) Email id
d) Product being returned
e) Reason for Return

6. Our customer Care team must receive and approve your return request.

7. Return request placed over Whatsapp, Facebook, Instagram or call will not be accepted.

8. Upon authorization of your return request, please follow the steps below:

a) Neatly pack the item you intend to return along with original packing material.
b) In case of availability of Return Pickup Facility at your location, our courier guy will come to collect the product at a stipulated time.
c) In case Return Pickup Facility is not available at your location, please send the product through a reputed courier to below address
Banarasee,
62, Siddharth Vihar Apartment,
Near Usha Gupta Hospital
Birdopur, Mehmoorganj,
Varanasi -221010

Share the snapshot of courier receipt with us over Whatsapp or email

9. Upon completion of above steps, we will gladly offer you an exchange or refund. You could choose to get refund in the form of store credit or refund through original mode of payment.

10. If you opt for store credit, any product can be purchased from our website in exchange using the store credit worth the amount of your previous order.

11. Refund of amount of Prepaid orders would take around 4 to 10 days to reflect back in your account once initiated by us.

12. In case the product being return has no defects, forward and reverse shipping charges will be deducted before issuing any refund.

13. All returns are subject to the discretion of Banarasee.
 
Cancellation
Any purchase can be cancelled prior to the initiation of the shipment process. Once the shipment process is started, the product in concern will not be eligible for cancellation. Kindly call / mail us to cancel your order.